Frequently Asked Questions (FAQs)
Q: What time does BOOKVANS.COM open and close?
A: We are available 24 hours, 7 days a week.
7AM - 9PM
9PM - 7AM (by Appointment)
Q: Does BOOKVANS.COM have any surcharges for being under 25?
A: No there is no underage fees for being under 25.
Q: I need to rent hire/rent a vehicle, is it possible to pick up from Santa Monica and return it to LAX?
A: Yes, you can hire/rent from any of our locations and drop it off at LAX.
We also offer delivery and pick up. Please ask for details on arranging your delivery or drop off.
Q: Is there a shuttle from Los Angeles International Airport to the van?
Also, when we drop off the vehicle will a shuttle take us to the airport for our flight?
A: We provide a shuttle to LAX, Bob Hope (Burbank), Van Nuys and John Wayne (Orange County).
Q: How soon in advance do I need to book a vehicle?
A: Reserve your van as early as possible. One week in advance is recommended to confirm and book your vehicle.
Q: Is there a cancellation penalty?
A: There is a cancellation fee only if you do not cancel 24 hours in advance.
Q: Is it possible to equip the vehicle with GPS, WIFI and phone chargers?
A: Yes, upon availability. We can provide accessories to make your commute more convenient.
Q: I am required to carry snow chains for my van rental. Is it possible to obtain these from BOOKVANS.COM?
A: We can provide you with snow chains. Safety First!
Q: Can you remove and store the rear seats of the van rental?
A: Yes. We can remove however many rows you desire depending on the type of van rented.
Q. Do you provide parking for personal vehicles? Is it secure?
A: Yes, we provide parking for your personal vehicle in our secured lots. To accommodate studios and production companies, we are able to park personal and rented vans, trucks and production vehicles in our lots. Parking is available at our Hollywood, Glendale/Burbank Locations.
Q. How do I setup a corporate Account?
A: Click Here for a step by step guide.
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